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IT & Business Service Management

Since 2000, Jet Info Systems implements projects on the deployment of IT management systems. Within such projects our experts carry out optimization, provide methodological and documental support, as well as IT services automation. As of today, the company has carried out more than 40 projects.

All our solutions are based on the principle of focusing IT services activities on business objectives and priorities and utilizing Business Service Management and ITIL recommendations.

Services:

Our company offers comprehensive services on optimization of IT services key activities:

• service level management
• configuration and change management
• HelpDesk system and incident management
• IT infrastructure management
• problem management
• capacity management.

• IT infrastructure (including data processing units and networks) and program systems monitoring and management system
• IT supervising services automation system (HelpDesk)
• IT-resources inventory procedures automation system

Partners:

• BMC Software
• Hewlett-Packard